Privacy Policy
Privacy Policy Information

5 Star Cleaning & Pest Control
ABN: 88 424 734 984
Effective: 05/08/2025

5 Star Cleaning & Pest Control respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose and store your information.

1. Collection of Personal Information

We may collect personal information from you when you:

  • Contact us by phone, email, website or in person

  • Submit a booking or quote request

  • Pay for services or request a refund

  • Communicate with our staff or contractors

The types of personal information we may collect include:

  • Name

  • Phone number

  • Email address

  • Property address

  • Payment details (handled securely)

  • Any other information you provide to us directly or indirectly

2. Use of Personal Information

We use your personal information to:

  • Provide cleaning, pest control, and related services

  • Issue quotes, bookings and confirmations

  • Process payments and refunds

  • Communicate with you regarding your service

  • Handle complaints and feedback

  • Comply with legal obligations

We may also use your contact information to send updates about our services, unless you opt out.

3. Disclosure of Personal Information

We do not sell your personal information. We may share your information with:

  • Our authorised contractors and employees who deliver services

  • Third-party service providers (e.g. payment gateways, CRM systems)

  • Government or legal bodies when required by law

All third parties we engage are required to comply with Australian privacy laws.

4. Storage and Security

We take reasonable steps to ensure your personal information is protected from misuse, loss and unauthorised access. This includes:

  • Secure digital storage and encryption where applicable

  • Restricted access to authorised personnel only

  • Secure payment processing via third-party platforms

5. Access and Correction

You may request access to the personal information we hold about you. If any information is inaccurate, we will take reasonable steps to correct it.

To make a request, please email us at admin@5starcpc.com.au.

6. Complaints

If you have concerns about how we have handled your personal information, you may contact us at admin@5starcpc.com.au. We will respond within a reasonable timeframe. If you are not satisfied, you may escalate the issue to the Office of the Australian Information Commissioner (OAIC).

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website at www.5starcpc.com.au.

Contact Us

Email: info@5starcpc.com.au
Bookings: booking@5starcpc.com.au
Complaints: admin@5starcpc.com.au
Website: www.5starcpc.com.au